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Hotel Nacional de Cuba

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Book and pay

BOOK AND PAY at www.hotelnacional-decuba.com

Online booking at www.hotelnacional-decuba.com is simple and easy!


How to book Accommodation?

1. At the Main Page of our website select the date of entry to the hotel, type and number of rooms and number of nights you wish. Click the RESERVE button.
2. Check the information on the ACCOMMODATION form that appears below and rectify any information if necessary. Click the CONTINUE button at the bottom of the form.
3. Check the summary of your reservation and if all the data is correct, click on the CONTINUE button, if you want to modify some data you can return through the PREVIOUS button.
4. You will see your shopping basket with the quantity of rooms reserved and the total amount to pay, you can modify your reservation through the button EDIT or continue the payment process through the button CONTINUE.
5. On the HOLDER DATA page, choose the card that will use to make the reservation payment.
6. If the card holder is not the beneficiary of the reservation, check the option: Gift, card holder is not the beneficiary.
7. Fill in the data of the Reservation Holder and the Credit Card Holder, observing not leaving any field * Required empty.
8. Carefully read our Privacy Policy and Terms and Conditions and check that you are in compliance with our policies. Click CONTINUE.
9. Look at your transaction data in the left side of the screen, note that the trade name that appears below the amount to be paid will be the name that will appear on your bank statement. Enter your card details (No., Expiration and Security Code).
10. If your operation is accepted you will receive via email an email confirming your reservation and a voucher that you can download and use as proof of your arrival at the hotel.
11. If your operation is denied you will also receive an email informing you that your operation was denied and a business email to contact and receive assistance to make your payment.
12. In both cases (operation accepted or denied), after the payment process you will return to our website and receive instructions on how to proceed in each case.


How to book Restaurants?

1. At HOME, choose the date and the Restaurant you want and click on RESERVE.
2. On the RESERVE page, select menu, time and number of diners, click CONTINUE next to the price at the bottom of the page.
3. Check all the data of the reservation in the following page, if you want to modify some data click on EDIT, if the data is correct, click on CONTINUE
4. In your shopping cart, check that all the data is correct, if you want to change some data click on EDIT, if the data is correct, click on CONTINUE
5. On the HOLDER DATA page, choose the card that will use to make the reservation payment.
6. If the card holder is not the beneficiary of the reservation, check the option: Gift, card holder is not the beneficiary.
7. Fill in the data of the Reservation Holder and the Credit Card Holder, taking care not to leave any field * Required empty.
8. Carefully read our Privacy Policy and Terms and Conditions and check that you are in compliance with our policies. Click CONTINUE.
9. Look at your transaction data in the left side of the screen, note that the trade name that appears below the amount to be paid will be the name that will appear on your bank statement. Enter your card details (No., Expiration and Security Code).
10. If your operation is accepted you will receive via email an email confirming your reservation and a voucher that you can download and use as proof of your arrival at the hotel.
11. If your operation is denied you will also receive an email informing you that your operation was denied and a commercial email to contact and receive assistance to make your payment.
12. In both cases (operation accepted or denied), after the payment process you will return to our website and receive instructions on how to proceed in each case.


How to book Events?

1. At HOME choose date start and end, type of event and number of guests and click on RESERVE.
2. On the EVENTS AND CONVENTIONS page. Organize your event will appear a vertical menu in the left area with hotel offers for that type of event, choose the one you want.
3. On each page of the different services you can select and incorporate the desired event. In the main box at the top of the page you can navigate using the arrows step by step.
4. Once you have entered all the desired services, go to the FINALIZE button.
5. On the RESERVE page fill out form with all the data associated with the event, this reservation is for confirmation, make sure all fields * required are filled.
6. En su carro de compras, compruebe que todos los datos están correctos y que el monto a confirmar es el correcto, si desea modificar algún dato haga clic en EDIT, si los datos son correctos, haga clic en CONTINUE
7. Su reserva será confirmada antes de las 24 horas a través de la dirección de correos consignada en el proceso de reserva.
8. En el correo de confirmación de la reserva recibirá un enlace que le permitirá pagar su reserva, luego de este proceso recibirá un correo de confirmación y su Voucher de pago.

PAYMENT METHODS

On our site you can use the following credit and debit cards as payment methods: Visa, Visa Electron 4B, Euro6000, MasterCard, American Express and Master International. (UPDATE CARD TYPES AND IMAGES)
The data of your card are protected at all times thanks to our secure server. Payment transactions are processed using the Transport Layer Security (TLS) protocol. This is the most secure and widespread standard protocol for secure online transactions. Your personal information and payment method are transmitted using TLS, so that it cannot be decoded through the Internet.
We protect your payments. We use Secure Electronic Commerce (CES), with VISA (Verified Visa), MASTERCARD (MasterCard Secure) and AMERICAN EXPRESS (Safekey) cards.
The CES is to secure your payments so that when you make a purchase you will be asked to enter a password or security pin for online purchases.
With Secure Electronic Commerce (CES), you guarantee that only you can use that registered card, you will avoid impersonations and make a more secure payment. In addition you will also make sure that all information you give on the Internet will reach your bank and not third parties.
If you have not yet enabled your Card for Safe Electronic Commerce (CES). Click here and request it. (View)

SERVICE CANCELLATIONS

To cancel our services, you can use any of the following options:
1. Register on our site and access MY RESERVATIONS, located in the upper navigation of the HOME page. Each reservation will have the option to be canceled.
2. You can cancel your reservation from your Booking Voucher through the link created for these purposes with the text: If you wish to cancel this reservation click here.
3. You can cancel the reservation through the Booking Confirmation email if you click on the link If you want to cancel this reservation click here.

In all cases You will receive a notification of cancellation, with the service data canceled.

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